Your Order..
0 Product(s) in cart
Total £0.00
We now accept Paypal
Call for help
with Eco Retrofit
  Solarcrest provide a one-stop-shop for complete eco retrofit. If you don't know where to start please call us
Eliot Warrington, Founder
Terms & Conditions
Solarcrest Distribution Ltd

Solarcrest Distribution Ltd, Company Number 06964675, VAT Registration Number 974674958  

The following Terms and Conditions apply to all transactions on this site. They do not affect your statutory rights. Any changes to our standard terms & conditions will take effect on the date they are posted onto the Website (see date above). You will be asked to read and accept the terms and conditions each time you place an order.

ORDER PROCESS

You will have an opportunity to check and correct any input errors in your order up until you click the 'Submit Order' button. After you submit an order Solarcrest will e-mail details of the products ordered. Please note this initial email is an acknowledgement, not an acceptance of your order. Acceptance of your order and the creation of a legally binding contract will only occur when Solarcrest sends your confirmation email, detailing your order and delivery information.

Solarcrest may decline all or part of your order for any reason, in which case our confirmation email will advise you accordingly. When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

Solarcrest will advise if your payment details cannot be authorised for any reason and may invite you to pay by another method. Solarcrest reserve the right to refuse or cancel orders at our discretion. In which case you will not be charged and any payments made will be reimbursed to you.

PRICES AND PAYMENT

All prices advertised on this site are in UK pounds exclusive of VAT and delivery charges (see ‘DELIVERY’ below). The total cost of your order will be the price of the products ordered, plus VAT at the current UK rate and any applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product ordered should become unavailable Solarcrest may offer you an alternative.

Solarcrest try very hard to ensure that all information on this site is accurate. However, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will advise you and will ask if you wish to continue or cancel your order. If you discover an error please email webmaster@solarcrest.co.uk.

For delivery items Solarcrest accept payment by Mastercard, Visa, Maestro (Switch), Solo & Paypal. Payment is deducted when Solarcrest process your order.

DELIVERY

Solarcrest offer free delivery for any product ordered online.

Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands). All deliveries must be signed for with the exception of small items which are small enough to fit through your letterbox. Please make sure you keep the receipt enclosed with your goods.

Most deliveries typically arrive within 1 or 2 working days, although we ask you to allow 3-4 working days. Orders placed after 1.00pm are processed the following morning. Deliveries may take longer (up to 7-10 working days) during public holidays and busy sale periods. Standard courier deliveries usually arrive between 9am and 5pm. Please allow extra time for deliveries to Scottish islands.

Most products are delivered either by courier or by post, depending on their size and value. Very occasionally different products on the same order may be delivered separately.

Solarcrest will make every effort to deliver your items quickly. However, occasionally delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. If we anticipate any delays beyond 4 working days we will advise by email.

MISSING, DAMAGED or INCORRECT ORDERS

Solarcrest try very hard to ensure that you receive your goods in pristine condition. If you do not receive your complete order, or in the unlikely event that a product arrives damaged or faulty, please email sales@solarcrest.co.uk stating your order number or call 01625 423020.

CANCELLATIONS & RETURNS

If you are unhappy with the goods purchased through our online store you may return the goods at any time within 14 days of purchase for a full refund. Your product must be complete, unused and in 'as new' condition. If you need to open the box to examine the product you must do so without damaging or marking the product in any way.

Goods supplied as part of a bespoke system should be returned with their original box, packaging and accessories. These returns are subject to a 25% restocking fee, excluding any courier costs* to and from your premises, unless your returns are due to a fault or defect with an item. Faults caused by accident, neglect, misuse or normal wear and tear may not be returned.

* refunds for non-stock items are discretionary

To return a product please email sales@solarcrest.co.uk to arrange collection (9am to 8pm Monday to Friday).

THE SOLARCREST RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS


About This Website

Solarcrest Distribution Ltd, our partners and suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website. You may download content for your own personal use. If you wish to copy, publish or distribute our content for commercial use please email webmaster@solarcrest.co.uk. Any other use or reproduction of the material or content without prior permission is strictly prohibited. These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

The terms and conditions above only cover the Solarcrest Distribution Ltd website. Any other Websites to linked to this Website are governed by their own terms and conditions. Solarcrest accept no responsibility or liability for the content or operation of 3rd party Websites which are not under our control.

Solarcrest Distribution Ltd, 38-42 Brunswick Hill, Macclesfield, Cheshire, SK10 1ET, UK

For general enquiries please email sales@solarcrest.co.uk or call 0845 833 0388